Service Support Lead

The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.
Job Duties:
Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
Leads receiving processes in training; assists in action plans to improve performance
Prices products per Outlet Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery
Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met
Develops partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Services
Ensures that the unit adheres to safety policies and procedures
Accepts overall 4 wall accountability
Serves as a Key carrier
Interacts with customers and associates to address their concerns
Rings normal Outlet transactions at Point of Sale (POS)
Maintains facilities and housekeeping
Understands and communicates activities/trends in unit and unique local issues to management
Performs other duties as assigned
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy

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