Client Services Associate
Fenton, MO Fenton, MO Part-time Part-time From $16 an hour From $16 an hour 17 hours ago 17 hours ago 17 hours ago Job Description Job Title:
Client Services Associate Reports To:
Client Services Manager FLSA Status:
Non - Exempt Facility Access:
Non-Cannabis Description:
Under the General supervision of the Client Services Manager, the Client Services Associate is responsible for processing new client accounts, resolving incorrect and/or missing information on patient samples, providing customer support to all clients regarding company products, and act as the liaison between the sales representatives and Ten Healthcare clients.
Responsibilities Missing Information Resolution New Client Registration Front Desk Rotation/Phone Coverage Customer Service Communication and Support for Sales Team Collaborating with team members across multiple departments to uphold company values and achieve our shared vision Other administrative duties as assigned by the Client Services Manager Supervisory Responsibilities No supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service - Manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High School Diploma Associate's Degree, preferably in communication, marketing, business administration, or related fields.
1
year(s) of experience in a customer service setting is preferred.
Other Skills and Abilities Communication Dependability Detail Oriented Critical Thinking Adaptability Collaboration Certification/License:
Not Applicable Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 70 pounds.
Specific vision abilities required by this job include depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The job duties listed in this job description may not be inclusive of all requirements of this position.
Other duties may be assigned by your supervisor.
Signatures My signature denotes that this position description is an accurate and correct statement of the duties, responsibilities, and function of the position as I understand it.
____________________________________ _______________________________________ Employee Date Supervisor Date Job Type:
Part-time Pay:
From $16.
00 per hour Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Fenton, MO 63026:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Job Title:
Client Services Associate Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
Client Services Associate Reports To:
Client Services Manager FLSA Status:
Non - Exempt Facility Access:
Non-Cannabis Description:
Under the General supervision of the Client Services Manager, the Client Services Associate is responsible for processing new client accounts, resolving incorrect and/or missing information on patient samples, providing customer support to all clients regarding company products, and act as the liaison between the sales representatives and Ten Healthcare clients.
Responsibilities Missing Information Resolution New Client Registration Front Desk Rotation/Phone Coverage Customer Service Communication and Support for Sales Team Collaborating with team members across multiple departments to uphold company values and achieve our shared vision Other administrative duties as assigned by the Client Services Manager Supervisory Responsibilities No supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service - Manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High School Diploma Associate's Degree, preferably in communication, marketing, business administration, or related fields.
1
year(s) of experience in a customer service setting is preferred.
Other Skills and Abilities Communication Dependability Detail Oriented Critical Thinking Adaptability Collaboration Certification/License:
Not Applicable Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 70 pounds.
Specific vision abilities required by this job include depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The job duties listed in this job description may not be inclusive of all requirements of this position.
Other duties may be assigned by your supervisor.
Signatures My signature denotes that this position description is an accurate and correct statement of the duties, responsibilities, and function of the position as I understand it.
____________________________________ _______________________________________ Employee Date Supervisor Date Job Type:
Part-time Pay:
From $16.
00 per hour Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Fenton, MO 63026:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Job Title:
Client Services Associate Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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