Customer Response Representative
Quick Apply Full-time 3 hours ago Full Job Description About us We are professional, agile and our goal is to provide security for families and fellow employees.
Our work environment includes:
Modern office setting Food provided ABF Security has been in the business of helping save lives for more than 40 years and is currently in need of a Customer Account Member.
At ABF, we know our ability to succeed depends upon the people we employ.
Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry.
Our employees help empower our customers to live more secure and confident lives.
Join our team and help us protect what matters most - our fellow neighbors and surround communities!! Job
Responsibilities:
The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions.
Create, process and track all service calls Distribute work orders to all technicians Schedule service appointments with customers Respond to daily service desk emails Escalate problems and reassign calls when appropriate Accurately report service data Superior attention to detail Maintain effective communication with service team members Develop working knowledge of all operating standards, practices, and procedures Provide customer contact for all post-installation problems Ability to work in fast pace environment.
Ability to multi-task and take on additional projects.
The successful candidate will possess or demonstrate the following attributes:
At least 6 months of technical customer service experience is preferred Exceptional communication and customer service skills Superior critical thinking skills High school diploma or equivalent Must be self-motivated as well as thrive being part of a high energy, goal oriented team.
Comprehensive and Competitive Compensation and
Benefits:
Benefits include paid holidays, paid vacation and sick time, medical, dental, vision, life, disability, 401(k), profit sharing and more! Job Type:
Full-time Pay:
From $35,619.
86 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Fenton, MO 63026:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our work environment includes:
Modern office setting Food provided ABF Security has been in the business of helping save lives for more than 40 years and is currently in need of a Customer Account Member.
At ABF, we know our ability to succeed depends upon the people we employ.
Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry.
Our employees help empower our customers to live more secure and confident lives.
Join our team and help us protect what matters most - our fellow neighbors and surround communities!! Job
Responsibilities:
The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions.
Create, process and track all service calls Distribute work orders to all technicians Schedule service appointments with customers Respond to daily service desk emails Escalate problems and reassign calls when appropriate Accurately report service data Superior attention to detail Maintain effective communication with service team members Develop working knowledge of all operating standards, practices, and procedures Provide customer contact for all post-installation problems Ability to work in fast pace environment.
Ability to multi-task and take on additional projects.
The successful candidate will possess or demonstrate the following attributes:
At least 6 months of technical customer service experience is preferred Exceptional communication and customer service skills Superior critical thinking skills High school diploma or equivalent Must be self-motivated as well as thrive being part of a high energy, goal oriented team.
Comprehensive and Competitive Compensation and
Benefits:
Benefits include paid holidays, paid vacation and sick time, medical, dental, vision, life, disability, 401(k), profit sharing and more! Job Type:
Full-time Pay:
From $35,619.
86 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Fenton, MO 63026:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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